AK Twisted Wellness®

Privacy Policy

BY CLICKING "I AGREE," CHECKING A RELATED BOX TO SIGNIFY YOUR ACCEPTANCE, USING ANY OTHER ACCEPTANCE PROTOCOL PRESENTED THROUGH THE SERVICE (AS DEFINED BELOW) OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE. YOU, AT THIS MOMENT, GRANT AGENCY AUTHORITY TO ANY PARTY WHO CLICKS ON THE "I AGREE" BUTTON OR OTHERWISE INDICATES ACCEPTANCE OF THESE TERMS AND CONDITIONS ON YOUR BEHALF.

ARBITRATION NOTICE: YOU AGREE THAT DISPUTES BETWEEN YOU AND US OR YOU AND THE MEDICAL GROUPS OR PROVIDERS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SERVICE WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER SET FORTH BELOW. WE EXPLAIN SOME EXCEPTIONS AND HOW YOU CAN OPT OUT OF ARBITRATION BELOW.

IF YOU HAVE A MEDICAL EMERGENCY, SEEK IN-PERSON EMERGENCY CARE IMMEDIATELY OR DIAL 911. THE SERVICE IS NOT APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS. THIS AGREEMENT IS SUBJECT TO CHANGE AS PROVIDED HEREIN.

 

PRIVACY POLICY

Last updated: May 5, 2021 Introduction.

AK Twisted Wellness®®. and its subsidiaries ("AK Twisted Wellness®" "we," or "us") own and operate websites (the "Websites") located at https://perfectphysique.ioand https://skinnyrichshot.com and may have previously, now or in the future own and use an AK Twisted Wellness®® mobile application (collectively, the " Platform").

Your access and use of the Platform, any part thereof, or anything associated in addition to that, including its content ("Content"), any products or services provided through the Platform or otherwise by AK Twisted Wellness®®, and any affiliated website, software or application owned or operated by AK Twisted Wellness®® (collectively, including the Platform and the Content, the "Service") are subject to this Privacy Policy unless expressly stated otherwise. Capitalized terms not otherwise defined in this Privacy Policy have the same meaning outlined in the AK Twisted Wellness®® Terms and Conditions ("Terms and Conditions").

We are committed to respecting the privacy of Service users. We created this Privacy Policy ( "Privacy Policy" ) to tell you how AK Twisted Wellness®® collects, uses, and discloses information to provide you with the Service.

As with our Terms and Conditions, by creating, registering, or logging into an account through the Service or otherwise accessing or using the Service, you are automatically accepting and acknowledging the most recent version of this Privacy Policy. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the "Last updated" date of the Privacy Policy.

Suppose you are using the Service for an individual other than yourself. In that case, you represent that such unique authorizes you to act on such individual's behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.

Limitations on Use by Minors

Our Service is generally intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service.

Individuals who are between the ages of thirteen (13) and eighteen (18) (or such older age of majority) may use the Service for the sole purpose of obtaining a medical consultation for the treatment of acne using topical skincare products (to the extent made available) if a parent or legal guardian provides consent to such use by the requirements outlined in our Terms and Conditions and the Service. The Service is not designed or intended to attract and is not directed to children under thirteen (13) years of age. Suppose we obtain actual knowledge that we have collected personal information through the Platform from a person under thirteen (13) years of age. In that case, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form.

Furthermore, if you are under sixteen (16) years of age, then you (or your parent or legal guardian if you are under age 13) may at any time request that we remove content or information about you that is posted on the Platform. Please submit any such request ("Request for Removal of Minor Information") to either of the following:

• By mail: AK Twisted Wellness®®., Attn: Privacy Officer, 3894 E Pima St Suite A, Tucson, AZ 85716, with a subject line of "Removal of Minor Information. If you send it by mail, please send it by U.S. Certified Mail. Return Receipt is Requested to confirm mailing, delivery, and tracking.

 

• By email:info@aktw.life, with a subject line of "Removal of Minor Information"

For each Request for Removal of Minor Information, please state "Removal of Minor Information" in the email or letter subject line, and clearly state the following in the body of the request:

• The nature of your request
• The identity of the content or information to be removed
• The location of the content or information on the Platform (e.g., by providing the URL)
• That the request is related to the "Removal of Minor Information."
• Provide your name, street address, city, state, zip code, and email address, and whether you prefer to receive a response to your request by mail or email.

We will not accept any Request for Removal of Minor Information via telephone or facsimile. AK Twisted Wellness®® is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled, or incorrectly sent.

Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule or regulation requires AK Twisted Wellness®® to maintain the content or information; when AK Twisted Wellness®® maintains the content or information on behalf of your Providers (as defined in our Terms and Conditions) as part of your electronic medical record; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was held, republished or reposted by the third party); when AK Twisted Wellness®® anonymizes the content or information, so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.

The preceding describes AK Twisted Wellness®®'s voluntary practices concerning collecting personal information from certain minors through the Service. It is not intended to be an admission that AK Twisted Wellness®® is subject to the Children's Online Privacy Protection Act, the Federal Trade Commission's Children's Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.

Protected Health Information

When you set up an account with AK Twisted Wellness®®, you are creating a direct customer relationship with AK Twisted Wellness®® that enables you to access and utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to AK Twisted Wellness®®, including but not limited to your name, email address, shipping address, phone number, and specific transactional data, which we do not consider "protected health information" or "medical information."

However, in using specific Service components, you may also provide particular health or medical information that may be protected under applicable laws. AK Twisted Wellness®® is not a "covered entity" under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, " HIPAA"). One or more of the Labs, Pharmacies, or Medical Groups (as defined in our Terms and Conditions) may or may not be a "covered entity" or "business associate" under HIPAA, and AK Twisted Wellness®® may in some cases be a "business associate" of a Pharmacy or Medical Group. It is important to note that HIPAA does not necessarily apply to an entity or person because there.

 

Is health information involved? HIPAA may not apply to your transactions or communications with AK Twisted Wellness®®, the Medical Groups, the Providers, the Labs, or the Pharmacies. To the extent, AK Twisted Wellness®® is deemed a "business associate," however, and solely in its role as a business associate, AK Twisted Wellness®® may be subject to specific provisions of HIPAA concerning "protected health information," as defined under HIPAA, that you provide to AK Twisted Wellness®®, the Medical Group or the Providers (" PHI"). In addition, any medical or health information you provide that is subject to specific protections under applicable state laws (collectively, with PHI, "Protected Information" ) will be used and disclosed only per such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified by applicable laws.

The Medical Groups and Providers have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information. By accessing or using any part of the Service, you acknowledge receipt of the Notice of Privacy Practices from your Medical Group and Provider(s).

By accessing or using any part of the Service, you agree that even if HIPAA does apply to AK Twisted Wellness®®, the Medical Groups, the Providers, the Labs, or the Pharmacies, any information that you submit to AK Twisted Wellness®® that is not intended and used solely for the provision of diagnosis and treatment by the Medical Group and Providers, laboratory services by the Labs or prescription fulfillment by the Pharmacies, is not considered Protected Information, and will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information. For clarity, the information you provide to AK Twisted Wellness®® to register and set up an account on the Platform, including name, username, email address, shipping address, and phone number, is not considered Protected Information.

Collection of Information

We collect any information you provide when you use the Service, including, but not limited to:

• Personally identifying information such as your name and contact data such as your e-mail address, phone number, and billing and physical addresses
• Your login, password, and other account (" Account") registration details. Including Demographic data (such as your gender, date of birth and zip code)
• Computer, mobile device, and browser information (e.g., IP address, mobile device ID information, operating system, connection speed, bandwidth, browser type, referring/existing web pages, web page requests, cookie information, hardware attributes, software attributes)
• Third-party website, network, Platform, server, and application information (e.g., Facebook, Twitter, Instagram)
• Usage activity concerning your interactions with the Service and third-party websites, networks, or applications accessed through the Service (e.g., viewing habits, viewing preferences, viewing history, number of clicks on a page or feature, amount of time spent on a page or component, identify of third-party websites, networks, etc.)
• Billing, payment, and shipping information
• Electronic signature

 

• Photographic or video images submitted for identification or non-diagnosis or treatment purposes, including photographs of your driver's license or passport
• Information about third parties that you refer to us (e.g., name, email, and other contact information, relationship)
• Statements or content (e.g., comments, videos, photographs, images) and information about such statements or content, which you submit or publish on or through the Service or which are accessed via your public or linked social media pages (e.g., Facebook, Twitter, Instagram)
• Any other information you provide when you contact or communicate with us

If you use your mobile device to visit, access, or use the Service, then additional categories of information that we collect may include

• Your name associated with your mobile device
• Your telephone number associated with your mobile device
• Your geolocation
• Your mobile device ID information
• With your express consent, your contacts and contact information (e.g., names, telephone numbers, physical addresses, email addresses, photos) stored on your mobile device
• With your express consent, information about third-party software applications on your mobile device (including, without limitation, general software apps, downloadable software apps, social media apps)

We also collect certain medical information on behalf of the Medical Groups and your Providers, which may include, but is not limited to:

• Health and medical data you submit for diagnosis or treatment purposes, including information in any questionnaires or surveys you complete for these purposes
• Previous doctors or other healthcare providers you visited
• Date of visit
• Images or videos you share for diagnosis or treatment purposes
• Communications with Providers

We may also receive information about you from our partners. For example, as part of our identity verification process, our vendor may send us information they have independently collected, such as your name, age, and estimated location. Our marketing partners may also send us information about you, even if you have not visited or registered on our site.

 

AK Twisted Wellness®® does not collect or create biometric information about you. To use some of our services, however, we may be required to verify your identity. Suppose you are asked to submit proof of identity (such as a

driver's license or passport). In that case, we may share that and the selfie you shared with our identity verification partner, who may create biometric information about your face to verify that your selfie matches your proof of identity. Biometric data is not shared with AK Twisted Wellness®® and is deleted by our identity verification partner after completing the identity verification. AK Twisted Wellness®® may receive information

extracted from your photos, such as information from your driver's license and the confidence that there is a "match" between your two images. We use this information to help verify your identity.

How Information Is Collected

AK Twisted Wellness®® might collect personal and non-personal information directly from you when you visit, access or use the Service; when you register with or subscribe to the Service or any products or services available through the Service; when you "sign in," "login," or the like to the Service; when you allow the Service to access, upload, download, import or export content found on or through, or to otherwise interact with, your computer or mobile device (or any other device you may use to visit, access or use the Service) or online accounts with third-party websites, networks, platforms, servers or applications (e.g., your online social media accounts, your cloud drives, and servers, your mobile device service provider); or whenever AK Twisted Wellness®® asks you for such information, such as, for example, when you process a payment through the Service, or when you answer an online survey or questionnaire. In addition, if you or a third party sends AK Twisted Wellness® a comment, message, or other communication (such as, by way of example only, email, letter, fax, phone call, or voice message) about you or your activities on or through the Site and the App, then AK Twisted Wellness®® may collect any personal or non-personal information provided therein or in addition to that.

In addition to the information we collect directly from you, we may also collect certain information from the Medical Group and Providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited to, diagnoses, treatment plans (including prescription details), and notes and is accessible and visible through specific Service components.

We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care, or prescription medication, including your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.

We also may receive personal information about you from our service providers who assist us with identity verification in connection with our Services, which may include information parsed from your driver's license or passport, your estimated location, your address, and how long you have lived there, and your contact information.

Finally, AK Twisted Wellness®® might use various tracking, data aggregation, and data analysis technologies, including, for example, the following:

• Cookies are small data files (e.g., text) stored on your browser or device to view a website or message. They may help keep user preferences and activity and allow a website to recognize a particular browser or device. There are several types of cookies, including browser cookies, session cookies, and persistent cookies. Cookies may record information you access on one page of a website to simplify subsequent interaction with that website or to help streamline your transactions on related pages. Most major browsers are set up so that they will initially accept cookies. However, you might be able to adjust your browser's or device's preferences to issue you an alert when a cookie is downloaded or to block, reject, disable, delete, or manage the use of some or all cookies on your browser or device. Cookies can be set by the website owner (i.e., us), or they can be set by third parties (e.g., Facebook, Google, etc.) Cookies are used to help us speed up your future activities

 

Or improve your experience by remembering the information you have already provided us. Third-party cookies may also enable analytics (e.g., Google Analytics) or advertising functionality (e.g., ad re-targeting on third-party websites) that allows more customized services and advertising by tracking your interaction with our Service and collecting information about how you use the Service.

• Flash cookies are cookies written using Adobe Flash that may be permanently stored on your device. Like regular cookies, Flash cookies may help keep user preferences and activity, allowing a website to recognize a particular browser or device. Flash cookies are not managed by the same browser settings used for regular cookies.
• Web beacons, which are pieces of code embedded in a website or email to monitor your activity on the website or your opening of the email, and which can pass along information such as the IP address of the computer or device you use to view the website or open the email, the URL page on which the web beacon is located, the type of browser that was used to access the website, and previously set cookie values. Web beacons are sometimes used to collect advertising data, such as counting page views, promotion views, or advertising responses. Disabling your computer's, device's, or browser's cookies may prevent some web beacons from tracking or recording certain information about your activities.
• Scripts are pieces of code embedded in a website to define how the website behaves in response to a specific key or click requests the user sends. Scripts are sometimes used to collect information about the user's interactions with the website, such as the links the user clicks on. Scripts are often temporarily downloaded to the user's computer or device from the website server, active only while connected to the Site and the App, and deactivated or deleted when the user disconnects from the website.
• Analytic tools and services, which are sometimes offered by third parties, and which track, measure, and generate information about a website's or program's traffic, sales, audience, and similar information, and which may be used for various reasons, such as, for example, statistical research, marketing research, and content rating research, and conversion tracking. Examples of the analytic tools and services that AK Twisted Wellness®® might use include Google Analytics and Taplytics. AK Twisted Wellness®® may also use other third-party analytical tools and services.

Please be advised if you block, reject, disable, delete, or change the management settings for any or all of the technologies above and other tracking, data aggregation, and data analysis technologies. Certain areas of the Platform might not function properly.

By visiting, accessing, or using the Service, you acknowledge and agree in each instance that you are giving AK Twisted Wellness®® permission to monitor or otherwise track your activities on the Service and that AK Twisted Wellness®® may use the technologies above and other monitoring data aggregation, and data analysis technologies. Notwithstanding the preceding, AK Twisted Wellness®® does not permit third parties or third-party cookies to access any communications you have with the Providers or medical information that you submit to the Providers for diagnosis and treatment purposes.

Use of Information

In connection with providing the Service, we and our affiliates and service providers may use your information, subject to the limitations addressed in the Protected Health Information Section above, for several purposes, including, but not limited to:

• Verifying your identity;
• Confirming your location;
• Administering your Account;
• Fulfilling your requests;
• Processing your payments;
• Facilitating your movement through the Service;
• Facilitating your use of the Service and products or services offered through the Service;
• Communicating with you by letter, email, text, telephone, or other forms of communication, including on behalf of your Provider(s), to facilitate telehealth Services;
• Providing you with information about AK Twisted Wellness®®, the Labs, the Pharmacies, the Medical Groups, the Providers and their businesses, products, and services by letter, email, text, telephone, or other forms of communication;
• Providing you with customer support;
• Providing you with information about third-party businesses, products, and services by letter, email, text, telephone, or other forms of communication;
• Developing, testing, or improving the Service and content, features, and products or services offered via the Service;
• Identifying or creating new products, services, marketing, and promotions for AK Twisted Wellness®® or the Service;
• Promoting and marketing AK Twisted Wellness®®, the Service, and the products and services offered via the Service;
• Improving user experiences with the Service;
• Analyzing traffic to and through Service;
• Analyzing user behavior and activity on or through the Service;
• Conducting research and measurement activities for purposes of product and service research and development, advertising claim substantiation, market research, and other activities related to AK Twisted Wellness®®, the Service or products and services offered via the Service;
• Monitoring the activities of you and others on or through the Service;
• Placing and tracking orders for products or services on your behalf;
• Protecting or enforcing AK Twisted Wellness®®' rights and properties;Protecting or enforcing the rights and properties of others (which may include you);

• When required by applicable law, court order, or other governmental authority (including, without limitation and by way of example only, in response to a subpoena or different legal process); or
• AK Twisted Wellness®® believes in good faith that such use is otherwise necessary or advisable (including, without limitation and by way of example only, to investigate, prevent, or take legal action against someone who may be causing injury to, interfering with, or threatening the rights, obligations or properties of AK Twisted Wellness®®, a user of the Service, which may include you, or anyone else whom such activities may harm or to further AK Twisted Wellness®®' legitimate business interests).

We may de-identify your information and use, create, and sell such de-identified information or any business or other purpose not prohibited by applicable law.

Disclosure of Information

Subject to the limitations described in the Protected Health Information section above, we may disclose your information to third parties concerning the provision of our Service or as otherwise permitted or required by law. For example, we may disclose your information to:

• Our third-party and service providers (collectively "Vendors") that provide services to enable us to provide the Service, such as the hosting of the Service, data analysis, IT services and infrastructure, customer service, e-mail delivery, and other similar services;
• The vendors that provide services to enable us to run our business and administrative operations, such as legal and financial advisory services, auditing services, analytics, and similar services;
• The vendors that provide services to enable us to promote and advertise the Service and the products and services offered via the Service, such as ad platforms or ad-retargeting services, as well as comply with contact removal requests or requirements, such as mailing list removal services, do not call registries, and similar services;
• The Labs, Pharmacies, Medical Groups, or its Providers to enable them to provide services to you via the Service and to collect payment on their behalf;
• Vendors as we believe necessary or appropriate to comply with applicable laws; and
• To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation, or other disposition of all or any portion of our business, assets, or stock with such a third party.

We may de-identify your information and disclose such de-identified data for any purpose not prohibited by applicable law.

Data Retention

AK Twisted Wellness®® may retain your information for as long as it believes necessary, as long as required to comply with its legal obligations, resolve disputes, and enforce its agreements, and as long as needed to

 

Provide you with the products and services of the Service or AK Twisted Wellness®®. AK Twisted Wellness®® may dispose of or delete any such information at any time except as outlined in any other agreement or document executed by AK Twisted Wellness®® or as required by law.

Similarly, the Medical Groups and Providers may retain your information for as long as they believe necessary, as long as required to comply with their respective legal obligations, resolve disputes and enforce their agreements, and as long as needed to provide you with the products and services of the Medical Groups and Providers. The Medical Groups and Providers may dispose of or delete any such information at any time except as outlined in any other agreement or document executed by the Medical Groups or Providers or as required by law.

Transactions

In connection with any transaction that you conduct through the Service (e.g., the purchase or sale of any products or services on or through the Service), you may be asked to supply certain information relevant to the transaction, including, without limitation, your credit card number and expiration date, your billing address, your shipping address, your phone number and your email address. By submitting such information, you grant AK Twisted Wellness®® without charge the irrevocable, unencumbered, universe-wide, and perpetual right to provide such information to third parties (e.g., payment processing companies, buyers on the Service, sellers on the Service) to facilitate the transaction.

All credit card, debit card, and other monetary transactions on or through the Service occur through an online payment processing application(s) accessible through the Service. This online payment processing application(s) is provided by AK Twisted Wellness®®'s third-party online payment processing vendor, Stripe ("Stripe"). Additional information about Stripe, its privacy policy, and its information security measure

Category of Personal Information Collected

Examples

Categories of Sources

Commercial/Business Purpose

Categories of Third Parties with Whom AK Twisted Wellness®® Shares Personal Information

Identifiers

Full name, email address, phone number, account login and password, purchase information, billing address, physical address

You, our third-party cookies, and other tracking technologies on our website and service providers.

Facilitating the use of Services and products or services, processing payments, marketing, customer, or analytic services, protecting against malicious, deceptive, fraudulent, or illegal activity, and enabling or effecting, directly or indirectly, a commercial transaction

Service providers, Medical Groups, Providers, Pharmacies, third parties that assume control over all or part of the business in connection with a merger, acquisition, bankruptcy, or similar event, affiliates, professional advisors, law enforcement authorities, and those involved in legal proceedings, with consent

(collectively, the " Stripe Policies") should be available on the Stripe website located

at https://stripe.com/us/privacy or by contacting Stipe directly. Reference is made to the Stripe Policies for informational purposes only and is not incorporated into or made a part of this Privacy Policy. AK Twisted Wellness®®'s relationship with Stripe, if any, is merely contractual, as Stripe is nothing more than a third-party vendor to AK Twisted Wellness®® and is in no way subject to AK Twisted Wellness®®' direction or control; thus, their relationship is not, and should not be construed as, one of the fiduciaries, franchisors-franchisees, agents- principals, employers-employees, partners, joint venturers or the like.

Jurisdictional Issues

The Service may only be used within certain states within the United States as described in our Terms and Conditions. Accordingly, this Privacy Policy and our collection, use, and disclosure of your information are governed by U.S. law.

Third Parties

This Privacy Policy does not address or apply to. We are not responsible for the privacy, information, or other practices of any third parties, including, without limitation, the Medical Group or its Providers, the manufacturer of your mobile device, and any other third-party mobile application or website to which our Service may contain a link. These third parties may sometimes gather information from or about you. We do not control and are not responsible for the privacy practices of these third parties. We encourage you to review the Medical Group's Notice of Privacy Practices and the privacy policies of each website and application you visit and use.

Summary of Information Practices

The following table summarizes our personal information collection, use, and sharing practices in the 12 months since we last updated this policy. This table reflects that we may share your personal information with outside entities.

California Residents

As a California resident, you have the right to know what personal information we collect, use, disclose, or sell about you under the CCPA. Additionally, you have the right to access and delete your personal information.

To exercise these privacy rights and choices, please follow the instructions below:

1. How to request access to your personal information: You may request access to your personal information twice in 12 months. To do so, please email us at info@aktwllife with the subject heading "California Privacy Rights" or call (520)710-8805. In response, we will produce an Access Report detailing the personal information we have collected, disclosed, and sold about you. This Access Report will be delivered by mail or electronically at your request. Note that we may only sometimes be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others or if we are legally entitled to deal with the request differently. Please be aware that not all information sharing is covered by the California Privacy Rights requirements, and only information on covered sharing will be included in our response.

• How to request deletion of your personal information: You may request that we delete the personal information it has collected and maintained about you. To do so, please email us

1. at info@aktw.life
2. or call (520)710-8805

. Note that we may need to retain certain personal information as permitted by law, such as to complete the transaction for which the personal data was collected, maintain an electronic medical record for a Medical Group or Provider, provide a requested good or service, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, comply with legal obligations or to enable solely internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information.

We reserve the right to charge a fee permitted by law, for instance, if your request is manifestly unfounded or excessive. If we determine that the proposal warrants a price, we will explain why we made that decision and provide a cost estimate before completing your request.

Verification: Please note that we will take steps to verify your identity before fulfilling any of the above requests. If you maintain an account with us, we will verify your identity through existing authentication practices for the Account (e.g., login and password). If you are not a registered member, we will verify your identity by matching two or three data points that you provide with data points that we maintain and have determined to be reliable for verification (e.g., browser or device ID).

 

Authorized Agents: Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your or your child's personal information. To designate an authorized agent to request on your behalf, you must provide written proof that you have consented to this designation unless the agent has power of attorney under California Probate Code sections 4000-4465.

You must also verify your identity directly with us by providing a copy of your government-issued identification.

Response Timing and Format: If you are an AK Twisted Wellness®® customer with an online account, we will deliver our written response to that Account online or via email. If you are not an AK Twisted Wellness®® customer or do not have an online account, we will deliver our written response by mail or electronically, at your preference. If applicable, the answer will also explain why we cannot comply with a request. Please note that if you submit a request regarding information you provided to a Medical Group, a Provider, or a Pharmacy, your request should be directed to that entity.

Anti-Discrimination Right: We will not discriminate against you for exercising your CCPA rights. But note that some of the functionality and features available to you may change or no longer be available upon deletion of your personal information or opt-out of the sale of your personal information.

We do not sell your personal information for money but use cookies and similar technologies. Please see the section on cookies in "How Information is Collected" regarding our cookie usage. Additionally, some of our vendors may use your data in a way that could be construed as a sale of data under the CCPA, for example, by using machine learning on identity documents to improve an identity verification platform. To opt out of the sale of data, click "CCPA - Do Not Sell My Information."

We do not and will not sell the personal information of minors under 16 years of age without affirmative authorization.

Miscellaneous

We strive to use reasonable physical, technical, and administrative measures to protect information under our control. However, it would help if you kept your account password secure and confidential, and you are responsible for any account use. If you have reason to believe that the security of your Account has been compromised, please notify us immediately by the "Contacting Us" section below.

When using the Service, you may choose not to provide us with certain information, but this may limit the features you can use or may prevent you from using the Service altogether. You may also opt out of receiving certain communications (e.g., newsletters, promotions) by emailing us your preference. Please note that even if you opt-out, we may still send you Service-related communications. We do not currently respond to web browser "do not track" signals or other mechanisms that provide a method to opt out of collecting information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy. AK Twisted Wellness®® may supplement, amend, or otherwise modify this Privacy Policy at any time. Such supplements, amendments, and other modifications will be posted on this or a similar page of the Service and shall be deemed effective as of the "Last Updated" date; provided, however, that AK Twisted Wellness®® will notify you and require you to accept the updated Privacy Policy if the supplemented, amended or otherwise modified Privacy Policy implements material changes from AK Twisted Wellness®®' then-current Privacy Policy. You must carefully review this Privacy Policy when visiting, accessing, or using the Service.

Contacting Us

If you have any questions or concerns about this Agreement, please get in touch with us by email

at info@aktw.life. We will attempt to respond to your questions or concerns promptly after receiving them.